AVEVA™ Customer First – Technical Support Programs
Our AVEVA Customer FIRST program is four-level fee-based software maintenance and technical support program designed for end-users to extract and retain the maximum benefit from their software investments, including software delivered via one of our flexible subscription options. Customer FIRST is purchased in the form of an annual or multi-year agreement, purchased separately or as part of a software subscription. Customer FIRST is the foundation of our service and support relationship with customers. It offers a comprehensive portfolio of services, including software version upgrades and maintenance, expert technical support and success-based services to help you get the most value possible from your investment in our software and keep your operations running smoothly.
The Customer FIRST program helps you get: Continuous software maintenance and innovation through software version upgrades to evolve your software solution to best address your changing business needs
- Global Access to technical support experts that are adept at resolving issues quickly, capitalizing on years of experience
- Optional services, resources, and system management applications to efficiently maintain and optimize the performance of your software and meet your changing business needs
AVEVA software is generally upgraded twice a year to further improve performance and security, incorporate new technology and provide new functionality to meet evolving market demands. Software upgrades give you the power to improve the reliability and capability of your software application and extend new functionality to others in your company.
AVEVA has an unparalleled history of investing in software development — clients using our software can maintain their engineering investment and seamlessly upgrade from one version to the next. We are very proud of this deliberate R&D practice because it allows our clients to keep their software current without adding significant capital and engineering costs.