Job Title: Senior Customer Experience Engineer 

Location: Dubai, United Arab Emirates 

Main Responsibilities: 

• Ability to support 24×7 operation along with operational and project-related assignments. 

• Deliver complex project requirements and tasks. 

• Provide day-to-day support to the users of the AVEVA System Platform. 

• Create and maintain Technical and Root Cause Analysis documentation. 

• Work closely with users to troubleshoot issues and research methods of improving business processes within the Automation systems. 

• Support the integration between the System Platforms and the other systems. 

• Support the integration between the System Platform system and PLCs. 

• Analytical skills needed for vertical integration between PLC, SCADA, and ERP systems. 

• Work closely with Customer Excellence Team and Delivery Managers 

Qualifications: 

• Bachelor’s degree in Automation, industrial software, or a related discipline 

• Minimum of 5+ Years of experience in the AVEVA System Platform 

• Minimum of 3+ Years of experience in the Information Technology and Manufacturing industry experience. 

• Good knowledge of Automation systems and proven experience in PLCs/RTU/DDC/DCS 

• MS SQL Server, Relational DB Technologies 

• Experience in development/programming is required 

• Good knowledge of F&B is highly appreciated